Refund policy

Returns Policy

To begin the return process, email us at hello@blackfeatherdancewear.co.uk for prior authorisation.
Please note: Items sent back without authorisation will not be accepted.

Eligibility

• Items must be returned within 14 days of receipt (45 days for international orders).

• Items must be in resaleable condition with original packaging, labels, and all accessories intact.

Non-Returnable Items

We cannot accept returns for the following:

• Pre-loved and sale items

• Revolution Special Order Costumes

• Dropship and Made-To-Order (MTO) items

• Hats, wigs, hair accessories, and foot accessories

• Face masks

• Items with marked or damaged packaging or labels

• Underwear and toiletries, including makeup and brushes, for hygiene reasons

• Worn or washed items

Exchanges

We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the replacement.

Refunds

• Once your return is received and inspected, we will notify you of your refund status.

• Approved refunds will be issued to your original payment method.

• Processing times may vary depending on your bank or credit card provider.

Please allow up to 28 days for your return to be processed after receipt.

International Returns

• Ensure all items are clearly marked as ‘Goods being returned to the UK.’

• Any customs charges incurred due to incorrect marking will be deducted from your refund.

• For further assistance reclaiming customs fees, contact your local customs authority.

Incorrect or Faulty Items

If you receive an incorrect or faulty item, please contact us immediately at hello@blackfeatherdancewear.co.uk with:

1. Photos of the item

2. Your order number

3. The item code

We’ll arrange a replacement and provide return instructions.

Returns Address

Returns Department
Blackfeather Dancewear
20 Wiseman Close
Aylesbury
Buckinghamshire
HP21 9FF

United Kingdom

Contact Us

If you have any questions, email us at hello@blackfeatherdancewear.co.uk